Surya Sen Colony, Block B, Siliguri
Dist.: Jalpaiguri, West Bengal (India)-734004
Email: suryasen@suryasencollege.org.in
Phone : +91 353-2691488, +91 94763 87939

SURYA SEN MAHAVIDYALAYA

Govt. Aided College & Recognized by UGC u/s 2(f) &1 2(b) :: Established in: 1998
NAAC ACCREDITED  ::   ISO 9001:2115 & ISO 21001:2018 CERTIFIED
Masterda Surya Sen

Indian revolutionary
and School Teacher

22 Mar1894 - 12 Jan 1934

GRIEVANCE REDRESSAL CELL


The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time.

Objectives:

The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.

According to the UGC (Grievance Redressal) Regulations, 2018, composition of the Grievance Redressal Committee:

1

Dr. Suphal Biswas, Assoc. Professor, Dept. of Bengali

Convener

2

Convener, Examination Committee (Ex-officio)

Member

3

T.C. Secretary (Ex-officio)

Member

4

Sri Ranjit Kumar Barman, NSS P.O-I,

Member

5

Sri Biswajit Purohit ( H.C)

Member


Mechanism of the Grievance Redressal Cell (GRC):
  • Grievance redressal committee (GRC) shall consider only individual grievances of specific nature of students and staff.
  • The GRC shall not consider any grievance of general applicability or of collective nature of raised collectively by more than one employee/student.
  • Post receipt of the complaint/application the committee will decide on the merit of case regarding scope of further discussion investigation and act promptly.
  • The GRC may mediate between complainant and defendant against who the complaint has been made, it required.
  • GRC shall consider redressing of grievances within a reasonable time.
  • The cell will give report to the authority about the cases attended to and seek guidance from the higher authorities if required.
Scope:

The students may lodge grievance about any academic and non- academic matters related to -

  • Timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination and scholarship related matters.
  • to dues and payments for various items from the library, hostels and other financial matters.
  • certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers and any other offensive activity.
Procedure for lodging complaint:
  • The students can lodge their grievance through online mechanism in the link provided below-
  • The students may feel free to drop the writing (can be anonymous if required) in the grievance/ suggestion box.
  • The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.

Link for for lodging grievance.

SURYA SEN MAHAVIDYALAYA
Affiliated under NBU


Block B, Surya Sen Colony
P.O. : Siliguri Town Dist. : Jalpaiguri,
West Bengal (INDIA), Pin : 734004
Phone (Office): +91 353-2691488
Phone (Helpline): +91 94763 87939
Email: info@suryasencollege.org.in
principal@suryasencollege.org.in


© Copyright Surya Sen Mahavidyalaya. All Rights Reserved
Total Viewers : 25379852
Developed By Nextgen Silguri (W.B.)